NWC customers miss out on $50m
Business
Finance
November 7, 2026
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SOME National Water Commission (NWC) customers missed out on hundreds of dollars in compensation as the utility paid only $23.76 million of the $73.78 million potentially available for breaches of its Guranteed Standards during the 2025–2026 financial year.
The shortfall of approximately $50 million is outlined in the Office of Utilities Regulation (OUR) 2025–2026 Annual Report, tabled in Parliament on Tuesday.
The report shows that the NWC committed 14,817 breaches of its Guaranteed Standards during the period April 1, 2025 to March 31, 2026.
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