OUR: Utility consumers receive over $20 million in credits and compensation in April-June quarter

Utility consumers received more than $20 million in credits and compensation during the April to June quarter, following complaint-resolution interventions by the Office of Utilities Regulation (OUR) and payments for breaches of guaranteed service standards.

According to the OUR’s quarterly report, approximately $8.75 million was secured through the regulator’s Consumer Affairs Unit, while the National Water Commission (NWC) paid approximately $11.35 million in compensation under the Guaranteed Standards regime.

Related coverageMatthew Samuda Warns of Tighter Jamaica Water Restrictions as Drought Deepens43 reports

Of the amount secured through the OUR’s intervention, the Jamaica Public Service Company (JPS) accounted for approximately $3.6 million, or 41 per cent.