With thousands of complaints still unresolved at the National Insurance Board of Trinidad and Tobago (NIBTT), the Board’s multi-million-dollar Empower Project remains under scrutiny after failing to deliver the improvements promised since its 2022 launch.

The Joint Select Committee on Finance and Legal Affairs launched an inquiry into the accessibility, responsiveness, and overall service delivery to citizens of Trinidad and Tobago by the NIB.

Addressing customer complaints, NIB Executive Director Niala Persad-Poliah announced that a three-step digital platform project, launched in 2022 to improve complaint handling and deliver timely responses, has yet to yield significant benefits to the public.