KINGSTON, Jamaica — The Jamaica Public Service Company Limited (JPS) says it has put in place further measures to address customer access to its services, following the closure of 10 of its 15 offices across the island.

This follows recommendations issued by the Office of Utilities Regulation (OUR) to JPS based on the results of its Phase II Impact Assessment Study into the effects of JPS’s Customer Service Office closures on customers across most parishes. JPS submitted its detailed response to the OUR’s recommendations on July 16, 2026.

Among OUR’s recommendations were for JPS to review the spatial distribution of customer touch points, develop customer service solutions that satisfy face-to-face customer service requests, including new service applications, complaint reporting, bill queries, reconnections and disconnections and leverage bill payment agencies as customer touch points and make the MyJPS mobile app zero-rated.