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Dig­i­cel has re­moved its $3 over-the-counter pay­ment fee with im­me­di­ate ef­fect.

The fee, in­tro­duced in De­cem­ber 2022, had drawn crit­i­cism from cus­tomers. Its re­moval comes as Dig­i­cel sig­nals changes to how it op­er­ates lo­cal­ly, with oth­er up­dates ex­pect­ed in the com­ing months.

“For 19 years, Dig­i­cel has been ded­i­cat­ed to serv­ing the peo­ple of Trinidad and To­ba­go, and to­day we re-ig­nite our dri­ve to­ward im­prov­ing our cus­tomer ser­vice and sat­is­fac­tion,” said Pieter Verkade, new CEO of Dig­i­cel Trinidad and To­ba­go.