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Every day, hun­dreds of thou­sands of trav­ellers step off planes on­ly to dis­cov­er at the bag­gage carousel their lug­gage nev­er made it. In fact, ac­cord­ing to a 2025 SI­TA Bag­gage IT In­sights Re­port, 33.4 mil­lion bags were mis­han­dled in 2024. That’s 33.4 mil­lion bags ei­ther de­layed, dam­aged, or lost/stolen. And with an­oth­er peak trav­el sea­son up­on us, lo­cal car­ri­er Caribbean Air­lines (CAL) is hop­ing to pro­vide some peace of mind to pas­sen­gers with the in­tro­duc­tion of its free bag­gage no­ti­fi­ca­tion sys­tem across its net­work. Sim­ply put, pas­sen­gers re­ceive an au­to­mat­ic email when their bag­gage is han­dled at four key points: at check-in, when it’s loaded on­to the air­craft, when it’s of­floaded from the air­craft, and when it’s on the bag­gage carousel. The sys­tem will even tell the pas­sen­ger which bag­gage carousel their lug­gage can be col­lect­ed from.

CAL part­nered with UK-based firm Lug­gage Lo­gis­tics to im­ple­ment the Load & Track bag­gage man­age­ment sys­tem which it be­gan rolling out on a phased ba­sis in No­vem­ber 2024. Ac­cord­ing to a me­dia re­lease from the com­pa­ny, bag­gage track­ing no­ti­fi­ca­tions are now avail­able across the air­line’s en­tire net­work. Caribbean Air­lines Act­ing CEO, Nir­mala Ra­mai said it’s part of the com­pa­ny’s fo­cus on im­prov­ing the cus­tomer ex­pe­ri­ence. “By giv­ing our pas­sen­gers time­ly, ac­cu­rate up­dates about their bag­gage, we are ad­dress­ing one of the most com­mon con­cerns in air trav­el. Build­ing con­fi­dence through­out the jour­ney,” she said.

The ini­tia­tive aligns with glob­al avi­a­tion stan­dards. The In­ter­na­tion­al Air Trans­porta­tion As­so­ci­a­tion (IA­TA), a trade as­so­ci­a­tion rep­re­sent­ing 350 air­lines+, re­quires mem­bers to track bag­gage un­der IA­TA Res­o­lu­tion 753. IA­TA says the aim of the res­o­lu­tion is to re­duce mis­han­dling and in­crease pas­sen­ger sat­is­fac­tion.