CARIBBEAN Airlines (CAL) has introduced a baggage status notifications for its customers, providing clearer baggage updates to support a more reassuring travel experience.

In a media release on November 25, CAL said this new feature sends timely e-mail notifications to customers at key stages of their journey, including when a customer’s bag is loaded onto the aircraft and when it arrives at the customer’s destination.

CAL acting CEO Nirmala Ramai said, “This initiative is part of our consistent focus on improving the customer experience. By giving our passengers timely, accurate updates about their baggage, we are addressing one of the most common concerns in air travel. Building confidence throughout the journey.”