Jul 01, 2026 Features / Columnists, Peeping Tom

Kaieteur Sports – Our public service still does business today with an attitude that says: this is how it is, and therefore this is how it must remain. And this attitude is the source of much public frustration when accessing public services.

The truth, of course, is that many of the things we complain about in public service are not complicated technical failures. They are, more often than not, the result of systems that simply need tweaking and management that needs to remember a very radical idea: the public is not an inconvenience interrupting the work of government. The public is the reason why government exists.