KINGSTON, Jamaica — The Ministry of Health and Wellness has officially launched its Citizens’ Charter and Wait Experience Programme, aimed at improving customer service and strengthening public confidence in the nation’s healthcare system.

It is a formal commitment by the ministry to deliver high-quality, people-centred healthcare services across the island’s more than 300 health centres and 24 public hospitals.

Speaking at the launch, held on May 13, at the Courtyard by Marriott Hotel in New Kingston, Portfolio Minister, Christopher Tufton, said the programme represents the creation of a new unit within the ministry that will focus specifically on enhancing the patient and client experience.