IN an effort to tackle complaints about poor quality service in public health facilities, Health Minister Dr Christopher Tufton on Wednesday announced that a range of targeted initiatives, including the deployment of undercover observers in public spaces, will be rolled out by his ministry.

Addressing health officials and other stakeholders at the opening of the Carol Picart Courtyard at Victoria Jubilee Hospital in Kingston, Tufton said as the Government embarks on constructing and upgrading health facilities, health staff should also be prepared to increase service quality.

“We cannot build new buildings, equip them, and don’t have a different mindset. That’s the future of a reformed, improved health system,“ he said. ”We need to focus on the people and on the attitude as to how we improve.“