Cus­tomers of Trin­ba­go Ex­press are rais­ing alarm over miss­ing ship­ments, pro­longed de­lays and a lack of com­mu­ni­ca­tion, with some car­go still un­ac­count­ed for months and even years af­ter pay­ment and col­lec­tion.

Guardian Me­dia spoke with mul­ti­ple cus­tomers who de­scribed a break­down in ser­vice, in­con­sis­tent in­for­ma­tion on ship­ments and mount­ing fi­nan­cial and emo­tion­al strain.

Ear­li­er this year, some af­fect­ed cus­tomers got their items from the Port Au­thor­i­ty, but over 200 cus­tomers are still af­fect­ed.Su­san Melan­con, a New York-based cus­tomer, said she had re­lied on the com­pa­ny for years be­fore her most re­cent ship­ment went off track.