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Af­ter months of un­cer­tain­ty, some cus­tomers of Trin­ba­go Ex­press USA have be­gun re­ceiv­ing long-de­layed car­go, fol­low­ing in­ter­ven­tion by the Port Au­thor­i­ty of T&T (PATT). How­ev­er, sig­nif­i­cant con­cerns re­main, par­tic­u­lar­ly for cus­tomers whose goods are still held at oth­er ports, in­clud­ing the Port of Point Lisas.

Last month, PATT con­firmed it was aware that cit­i­zens util­is­ing the ser­vices of Trin­ba­go Ex­press had been un­able to take de­liv­ery of their car­go for sev­er­al months, due to cir­cum­stances out­side the Port Au­thor­i­ty’s con­trol. The sit­u­a­tion caused hard­ship for hun­dreds of cus­tomers, many of whom had per­son­al and house­hold items held at lo­cal ports, with lit­tle clar­i­ty on when it would be re­leased.

Guardian Me­dia has been track­ing the mat­ter since Au­gust, when Trin­ba­go Ex­press CEO Pamela Lind­say pub­licly as­sured af­fect­ed cus­tomers that ef­forts were un­der­way to clear the con­tain­ers and re­turn goods to their own­ers. De­spite those as­sur­ances, cus­tomers con­tin­ued to com­plain of lim­it­ed com­mu­ni­ca­tion, mount­ing stor­age costs, and de­te­ri­o­rat­ing car­go.