I am writing with reference to the lack of customer service. It seems that there is a mindset embedded in many customer interactions that says, “We don’t need you, you need us.”

You feel it everywhere, in the dismissive responses, the lack of urgency, the poor communication, the endless waiting, and the attitude customers sometimes receive simply for asking questions or expecting basic standards.

Poor customer service in this country genuinely needs to be studied. It is 2026. We have mastered social media trends, aesthetic posts, and dancing TikToks, yet many basic systems that affect people’s daily lives still feel frustratingly outdated.