An organisation cannot function properly simply because the person at the top is kind, considerate, and thoughtful while others behave as though the public does not matter.

This reality is painfully visible on some of our roads.

Take, for example, the large, deep pothole beneath the bridge at Williamsfield in Manchester, or the many dangerous holes under the bridge at Foga Road in Denbigh. These craters are capable of causing tyre damage, bent rims, serious accidents, and possibly even loss of life.