The University Hospital of the West Indies (UHWI) has introduced a dedicated WhatsApp Customer Care Line as part of efforts to strengthen its customer service operations and improve communication with patients, visitors and the wider public.

The new platform complements the hospital’s existing customer care email service and provides an additional, convenient channel for individuals to submit enquiries, share feedback, lodge complaints, offer suggestions and recognise members of staff for exceptional service.

According to UHWI, the initiative forms part of its ongoing transformation agenda and underscores the institution’s commitment to patient-centred care, greater responsiveness and continuous improvements in service delivery.