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About 130 tourism stakeholders have been trained to respond to emergencies involving visitors, as the Barbados Tourism Marketing Inc. (BTMI) moves to strengthen how the destination handles critical incidents.
BTMI Guest Experience Manager Althea O’Neal said the response to an emergency can have a significant impact on a visitor’s overall experience of Barbados.
“We want to ensure that our tourism partners, our tourism professionals, are equipped to manage these situations well because the world is watching.”
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