JETS Reports Cyberattack Exposing Customer Data While Payment Networks Remain Unaffected

The Bank of Jamaica is working with JETS, financial institutions and national authorities after a cyber incident that exposed a limited part of JETS’ internal administrative systems. While the MultiLink and ACH networks remain operational, some historical debit card numbers and customer names may have been exposed, and customers are being urged to monitor accounts and watch for fraud.

The Bank of Jamaica says it is working with JETS and financial institutions after a cyber incident that may have exposed some historical debit card numbers and customer names from ACH transactions. It said the MultiLink and ACH networks were not compromised and remain operational, while urging customers to monitor accounts and beware of fraud attempts.

JETS Limited says hackers accessed reports from a limited internal administrative system, potentially exposing historical debit card numbers and customer names linked to ACH transactions. The company says Jamaica’s MultiLink and ACH payment networks were not compromised, and that PINs, CVVs and expiry dates were not stored or accessed. It has notified regulators, police and financial institutions as the investigation continues.

Opposition spokesman Christopher Brown says the reported JETS cyber breach shows Jamaica urgently needs stronger cybersecurity laws, after possible exposure of customers’ names and debit card details. He said the incident, amid millions of attempted attacks this year, underscores the need to pass the long-delayed Cybersecurity Act and investigate the breach fully.

JETS Limited says hackers may have accessed customer names and some historic debit card numbers after breaching a limited part of its internal administrative systems, but Jamaica’s MultiLink Debit Card and ACH payment networks were not compromised. The company said PINs, CVVs and expiry dates were not exposed, and it has launched a forensic investigation while warning customers to watch for fraud or phishing attempts.