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The Communication Workers’ Union (CWU) has called for the removal of Telecommunications Services of Trinidad and Tobago (TSTT) chairman Kern Dass, accusing him of presiding over a governance crisis and attempting to make former acting chief executive officer Keino Cox the “fall guy” in the controversy surrounding a proposed $49 million call centre contract.
In a statement yesterday, CWU secretary general Joanne Ogeer said accountability for the proposed three-year Digital First Call Centre Solution contract with Humming Bird Holdings Ltd should not be narrowed to the actions of the former acting CEO, but should extend to TSTT’s governance framework and those responsible for overseeing the procurement process.
“How could the Humming Bird AI call centre mayhem just fall into the hands of the CEO?” Ogeer asked. “This is shifting the goalposts and creating a position for a fall guy.”
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