Mount­ing com­plaints from vis­i­tors about To­ba­go’s largest ho­tel — rang­ing from sewage leaks to noisy con­struc­tion and mouldy rooms with bro­ken fix­tures— have thrust the Mag­dale­na Grand Beach and Golf Re­sort in­to an un­wel­come spot­light, even as man­age­ment in­sists guests are not in dan­ger and gov­ern­ment promis­es a dif­fer­ent ap­proach to its fu­ture in the up­com­ing bud­get.

On Tri­pad­vi­sor, a se­ries of re­views post­ed in re­cent months paint­ed a trou­bling pic­ture. Guests de­scribed be­ing moved three or four times due to poor room con­di­tions, re­port­ed sewage leak­ing in­to the car park and com­plained about the dis­rup­tion caused by on­go­ing ren­o­va­tions.

One guest wrote that con­struc­tion noise and dust ru­ined their hol­i­day, while an­oth­er said they were left frus­trat­ed af­ter deal­ing with “un­ac­cept­able” room stan­dards. Oth­ers com­plained about out­dat­ed fa­cil­i­ties and a sense that the re­sort, once mar­ket­ed as a four-star prop­er­ty, had fall­en in­to de­cline.