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Mounting complaints from visitors about Tobago’s largest hotel — ranging from sewage leaks to noisy construction and mouldy rooms with broken fixtures— have thrust the Magdalena Grand Beach and Golf Resort into an unwelcome spotlight, even as management insists guests are not in danger and government promises a different approach to its future in the upcoming budget.
On Tripadvisor, a series of reviews posted in recent months painted a troubling picture. Guests described being moved three or four times due to poor room conditions, reported sewage leaking into the car park and complained about the disruption caused by ongoing renovations.
One guest wrote that construction noise and dust ruined their holiday, while another said they were left frustrated after dealing with “unacceptable” room standards. Others complained about outdated facilities and a sense that the resort, once marketed as a four-star property, had fallen into decline.
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