Caribbean Airlines (CAL) last week assured customers that there were no ongoing issues relating to a flight between Trinidad and Tobago and the John F Kennedy (JFK) International Airport in New York, noting what it said was an “erroneous” social media post relating to a March 17 flight.

A post by Captain Steeeve (Steve Scheibner), a retired American Airlines Boeing 777 captain and former US Navy pilot detailing an audio interaction between a CAL flight (BW528) and Air Traffic Control at JFK recently went viral, amassing nearly 700,000 views on YouTube alone.

Titled “Caribbean Airlines flight Treated like High jacking,” the video analyses the interaction, during which Scheibner states he had never heard certain questions being asked by ATC controllers before.