An in­ves­ti­ga­tion is un­der­way in­to al­le­ga­tions of mis­con­duct and un­pro­fes­sion­al be­hav­iour in­volv­ing Im­mi­gra­tion Of­fi­cials as they dealt with a hear­ing im­paired trav­eller at the Pi­ar­co In­ter­na­tion­al Air­port some­time ear­li­er this week.

In a video cir­cu­lat­ed on so­cial me­dia, the vis­i­tor Shon­tice McKen­zie—a US cit­i­zen—was record­ed as de­scrib­ing her in­ter­ac­tion with an Im­mi­gra­tion Of­fi­cer at the air­port.

McKen­zie claimed that she had dif­fi­cul­ty un­der­stand­ing the of­fi­cer who spoke with her at the Im­mi­gra­tion ter­mi­nal. She not­ed that when she ex­plained that she was deaf, the of­fi­cer mock­ing­ly replied, “I’m deaf too, and you don’t see me hav­ing any is­sues or yelling.”