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Officials conducted a trial run of Trinidad and Tobago’s new online arrival and departure card system at Piarco International Airport on Saturday with three Caribbean Airlines flights, as officials prepare for its rollout tomorrow.Travellers on flights BW 527 and BW 431 arriving at Piarco, along with passengers on outbound flight BW 240, participated in the exercise. The process required them to log on to the Government’s travel portal, create an account using an email address, upload a photograph of the biodata page of their passport, and complete the required immigration and customs details before travel.
In a statement provided to Guardian Media yesterday, CAL reported that the electronic card system was well-received by customers during the trial. Passengers unfamiliar with the platform received assistance from the airline’s customer service representatives stationed at the airport. Those representatives will remain available to assist travellers when the system becomes fully operational.The airline indicated that no major issues emerged during the exercise, and preparations remain on track for the implementation tomorrow.
Guardian Media also contacted a Ministry of Homeland Security official who is overseeing the digital platform. However, the official confirmed they were aware of some minor technical concerns raised by travellers during testing, adding work is underway to resolve them before the official launch.
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