NCRHA Moves To Reform Patient Escort Services

The North Central Regional Health Authority has moved decisively to reform its Patient Escort and Hospital Attendant Services after inheriting an unacceptable breakdown in recruitment standards, accountability, discipline and management oversight under the previous administration.

What the current administration encountered was not simply a department facing routine operational challenges, but an entrenched culture of indiscipline and non-performance, compounded by reports of gangsterism, intimidation and alleged gang affiliation, alongside widespread absenteeism, late-coming and disobedience. These conditions had been allowed to fester, with direct consequences for patients and healthcare professionals.

With over four hundred (400) employees across Patient Escort and Hospital Attendant Services, a comprehensive internal review identified: