A family is publicly criticising the Child Care Board (CCB), alleging the state agency ignored their repeated reports of neglect and failed to protect a one-year-old child who was recently caught in a violent incident that left her with a concussion.

The family members, who spoke to the DAILY NATION on the condition of anonymity, claim they contacted the CCB “hundreds of times” over the past year to report the 21-year-old mother’s drug use and absenteeism. They allege that the agency failed to remove the child from dangerous situations.

The Social Empowerment Agency (SEA) says the case is being investigated but has denied the family’s allegations.