A new government-backed mobile application designed to help citizens report community issues and access public services more efficiently is expected to strengthen accountability and speed up responses across state agencies, Prime Minister Mia Mottley has declared.

She said: “We have developed in this country through these brilliant young Barbadians and with the guidance of [app developer Ramon] Dummett, a tool that makes the Office of Citizen Engagement and Media Relations more responsive and more capable of meeting the needs and expectations of citizens where they are and not where we want them to be.”

While governments are often judged on major economic and structural reforms, the daily experiences of citizens are frequently shaped by smaller, unresolved community issues, she said. She noted that the platform’s strength lies in its ability to address local challenges that contribute to public frustration.