Complaints were made against two out of three agencies in the public service in 2025, prompting the government’s watchdog, the Ombudsman, to recommend a comprehensive human resource audit and stronger systems to hold agencies accountable.

In his 2025 annual report presented to Parliament, Ombudsman the Rev Dr Nigel Taylor said he was “recommending these specific actions for consideration and implementation in order to advance and streamline service delivery”.

The ombudsman is an independent official mandated under law to investigate complaints against government agencies or departments of government and seeks to resolve disputes fairly and impartially.