Microsoft outage shows single-provider risk

A global Microsoft outage this week disrupted email and other workplace tools, plunging business chatter and everyday services into disarray worldwide and highlighting the risks of depending on one of just a few major providers of essential technology.

Microsoft 365 services, including Outlook, Teams, and AI assistant Copilot were interrupted. As the outage entered its second day on Friday, Microsoft said it saw “encouraging recovery progress”. But the company also warned that “intermittent access issues or delayed email delivery” may persist for some users.

“We know our customers rely on our services to get important work done every day and regret the impact these outages had on those who depend on us,” Microsoft wrote in a social media update.