ST JAMES, Jamaica—MBJ Airports Limited (MBJ), operator of the Sangster International Airport (SIA), recently hosted its fourth annual Customer Experience (CX) Excellence Awards to recognise individuals and organisations who deliver Jamaica’s first impression to the millions who visit the country.

The ceremony coincided with MBJ’s 23rd anniversary of operations and arrived on the heels of one of the most demanding years in SIA’s history.

Chief Executive Officer Shane Munroe was clear about where the credit for the airport’s quick resumption of service belongs.