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The organisers of the One Caribbean Music Festival have sent a formal letter to Island eTickets, demanding that the company stop processing refunds for the event.

In the letter, the festival’s PRO, Katryna Browne, said the event had not been cancelled. She also pointed out the platform’s refund policy, saying issuing refunds went against this, as it clearly states that refunds are only given if an event is cancelled. The policy also states that changes to the venue or performers are not grounds for refunds, and that refunds are generally not available.

The organisers asked the online ticketing platform to stop all refunds immediately; provide a report of any refunds already given, including names, amounts and reasons, and confirm in writing that no more refunds will be given without official approval from the One Caribbean Music Festival team.