The Com­mu­ni­ca­tions Work­ers’ Union (CWU) is ques­tion­ing the ra­tio­nale be­hind the ma­jor­i­ty state-owned Telecom­mu­ni­ca­tions Ser­vices of Trinidad and To­ba­go’s (TSTT) de­ci­sion to ex­pand its top man­age­r­i­al struc­ture, at a time when the com­pa­ny is grap­pling with de­clin­ing rev­enues and on­go­ing fi­nan­cial chal­lenges.

On Thurs­day night, in a memo is­sued to staff, the com­pa­ny’s act­ing CEO, Keino Cox, out­lined a new ex­ec­u­tive struc­ture, which he de­scribed as “the start of an im­por­tant new chap­ter in TSTT’s trans­for­ma­tion jour­ney.”

“Our re­aligned ex­ec­u­tive struc­ture is de­signed to re­move in­ef­fi­cien­cies, elim­i­nate over­laps, and en­hance our abil­i­ty to de­liv­er in­no­v­a­tive, cus­tomer-fo­cused so­lu­tions. It’s about en­sur­ing that TSTT is ready to thrive in a tech­nol­o­gy-dri­ven world, where agili­ty, ac­count­abil­i­ty, and cus­tomer-cen­tric­i­ty are not op­tion­al; they are es­sen­tial,” Cox wrote.