A let­ter from First Cit­i­zens Bank (FCB) has raised ques­tions about the in­tro­duc­tion of two ad­di­tion­al en­ti­ties in­to the Gov­ern­ment’s U-Turn on­line pay­ment sys­tem just a day be­fore its planned launch, warn­ing that the re­vised arrange­ment could af­fect the cost of trans­ac­tions to cit­i­zens de­spite the bank al­ready hav­ing an e-com­merce agree­ment with the Min­istry of Trans­port.

The U-Turn sys­tem is a dig­i­tal plat­form con­nect­ing the Min­istry of Works and Trans­port (be­fore the min­istries were split un­der the UNC Gov­ern­ment), the Trinidad and To­ba­go Po­lice Ser­vice, TTPOST, and the Ju­di­cia­ry to man­age elec­tron­ic traf­fic tick­ets, de­mer­it points, and on­line fine pay­ments.

The con­cerns, out­lined in a Feb­ru­ary 25, 2026 let­ter ob­tained by Guardian Me­dia, cen­tred on why the Na­tion­al Pay­ment and In­no­va­tion Com­pa­ny of Trinidad and To­ba­go (NPICTT) and Wi­Pay Trinidad and To­ba­go Lim­it­ed (Wi­Pay) had been added to the pay­ment process, whether the ex­ist­ing con­trac­tu­al arrange­ment with the min­istry still ap­plied, and who would ul­ti­mate­ly bear re­spon­si­bil­i­ty for fees, set­tle­ments and ac­count­abil­i­ty.