(Kaieteur News) – One Communications, formerly known as the Guyana Telephone and Telegraph Company (GTT), led the telecoms sector in consumer complaints last year, accounting for 124 of the 128 complaints received by the Public Utilities Commission (PUC) in 2025.

The PUC in its annual report shows Digicel received three complaints, unchanged from 2024, while Enet received one complaint, two fewer than the previous year. One Communications’ 124 complaints marked an increase of five over 2024.

As in the previous year, most complaints centered on faults with services provided, followed by billing issues as the second-largest area of concern. More than half of all complaints were tied to landline and Digital Subscriber Line (DSL) services running on the traditional copper-based network. The Commission resolved 93 percent of the telecommunications complaints it received during the year.