I am writing to express my frustration and concern regarding the lack of accountability in the banking system, particularly my recent experience with National Commercial Bank Jamaica Limited (NCB).

At the end of March, money was removed from my account because of what I was later told was a banking error. After reporting the issue, I received an email stating that my case had been resolved. However, when I checked my account, the money had still not been returned.

I contacted the bank again to question why an email claiming the matter was resolved had been sent when my funds were still missing. I was then told to wait until the end of the day for the money to reflect in my account. The day passed and nothing happened. When I called again, I was informed that the money would be returned by April 9.