NEW YORK (AP) — After weeks of complaints from frustrated fans, StubHub is being sued by customers who say the ticket reseller’s inability to fulfill orders crushed their dreams of going to the World Cup.

Julia Reeker Moghal and Reuben Renteria, both of California, sued the ticketing giant this week in federal court in New York, alleging that “false and misleading” sales practices left them without the tickets they purchased for group stage matches last month.

The lawsuit, which seeks to become a class action, says Moghal and Renteria are among hundreds or even thousands of World Cup fans who purchased tickets only to find out that they “did not exist, were revoked without any forewarning, or had been erased” because of what the tournament’s organiser, FIFA, deemed “poor digital infrastructure.”