Gager urges admin professionals to keep pace with tech

Falmouth Mayor Collen Gager has urged administrative professionals to embrace adaptability and continuous learning as technology and artificial intelligence (AI) reshape the workplace, warning that the changes are bringing heightened expectations for efficiency, professionalism and responsiveness.

“In today’s rapidly changing workplace, your role has become even more demanding. Technology is transforming how we work. Artificial intelligence is changing administrative processes,” Gager said, while addressing delegates on Friday at the 2026 Jamaica Association of Administrative Professionals (JAAP) Annual Convention and Education Forum in Trelawny.

“Organisations are becoming more dynamic, and expectations for efficiency, professionalism, and responsiveness continue to increase,” he added.