The Barbados Consumer Empowerment Network (BCEN) has expressed support for the Central Bank of Barbados’ decision to require financial institutions to resolve recent technical issues plaguing the BiMPay platform.

​In a statement, BCEN welcomed the governor’s acknowledgment of the frustration felt by Barbadians who experienced delays in receiving salaries, pensions, and other critical payments. The consumer advocacy group emphasised that the regulator’s swift action was a positive step toward ensuring everyday citizens are not left carrying the burden of system glitches.

​”Consumers should never bear the consequences of failures within the financial system, especially when they have complied with all of their obligations,” said Maureen Holder, BCEN executive chair. “In this regard, the Central Bank’s intervention, we deem it as necessary.”